Terms of Service

1. About these terms

These Terms of Service govern your use of the Sequensr application, website, and related services made available by M.E.T. Inspection & Consultancy Ltd trading as Sequensr (“Sequensr”, “we”, “us”, “our”).

By accessing or using Sequensr, you agree to these terms. If you do not agree, you must not use the service.

2. The service

Sequensr is a software platform that may include workflow, compliance, document, task, collaboration, reporting, automation, and related business features.

We may update, improve, suspend, or change features from time to time.

3. Eligibility and accounts

You must be at least 18 years old and authorised to act on behalf of any business or organisation using Sequensr.

You are responsible for:

• keeping login credentials secure;
• all activity under your account;
• ensuring the information you provide is accurate and up to date.

If you connect a Microsoft account or other third-party account, you authorise us to access only the data and permissions you approve.

4. Acceptable use

You must not:

• use Sequensr unlawfully or fraudulently;
• upload malicious code, malware, or harmful content;
• attempt to gain unauthorised access to systems or data;
• interfere with the operation or security of the service;
• use the service to infringe intellectual property, privacy, confidentiality, or other rights;
• reverse engineer, copy, or resell the service except where permitted by law or agreed in writing.

5. Customer data

You retain ownership of the data, documents, and content you upload or submit to Sequensr (“Customer Data”).

You grant us a limited licence to host, process, store, transmit, and back up Customer Data only as necessary to provide and improve the service, meet legal obligations, maintain security, and enforce these terms.

You are responsible for:

• the lawfulness of Customer Data;
• having all rights, permissions, and notices needed to use that data with Sequensr;
• your internal retention and deletion policies.

6. Integrations and third-party services

Sequensr may integrate with Microsoft, Stripe, cloud storage providers, email providers, and other third-party services.

Your use of third-party services is subject to their own terms and privacy notices. We are not responsible for third-party products or services we do not control.

7. Fees and subscriptions

If Sequensr is provided on a paid basis:

• fees, billing cycles, and plan features will be shown at sign-up or in your account;
• subscriptions renew unless cancelled before renewal;
• fees are non-refundable unless required by law or expressly stated otherwise.

We may change pricing for future billing periods by giving reasonable notice.

8. Intellectual property

We own or license all intellectual property rights in Sequensr, including the software, branding, design, content, and documentation, excluding your Customer Data.

We grant you a limited, non-exclusive, non-transferable, revocable right to use Sequensr during your subscription or permitted access period.

9. Availability and support

We aim to keep Sequensr available and secure, but we do not guarantee uninterrupted or error-free operation.

Maintenance, updates, outages, cyber incidents, internet failures, and third-party failures may affect availability.

10. Data protection and privacy

Our use of personal data is described in our Privacy Notice.

Where applicable, if we process personal data on your behalf, you remain the controller of that data and we act as processor only to the extent required to provide the service, unless otherwise stated.

11. Confidentiality

Each party must keep the other party's confidential information secure and must not disclose it except where necessary to provide the service, comply with the law, or with the other party's permission.

12. Disclaimers

Sequensr is provided on an “as is” and “as available” basis, unless otherwise agreed in writing.

To the fullest extent permitted by law, we exclude implied warranties, including fitness for a particular purpose, merchantability, and non-infringement.

Sequensr is a business tool and does not constitute legal, regulatory, tax, accounting, or professional advice.

13. Limitation of liability

To the fullest extent permitted by law, we are not liable for:

• indirect or consequential loss;
• loss of profits, revenue, business, goodwill, or anticipated savings;
• loss or corruption of data arising from factors outside our reasonable control.

Our total liability arising out of or in connection with Sequensr shall not exceed the amount paid by you to us for the service in the 12 months before the event giving rise to the claim, or £100 if no fees were paid.

Nothing in these terms excludes liability that cannot lawfully be excluded under applicable law.

14. Suspension and termination

We may suspend or terminate access immediately if:

• you breach these terms;
• your use poses a security, legal, or operational risk;
• required by law;
• subscription fees remain unpaid.

You may stop using Sequensr at any time and cancel any paid subscription in line with the applicable billing terms.

On termination, your right to use the service ends immediately. We may delete or anonymise data in line with our retention policy, legal obligations, and backups.

15. Changes to these terms

We may update these terms from time to time. The latest version will be posted on our website with the updated date.

16. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, unless mandatory law requires otherwise.

17. Contact

Sequensr

M.E.T. Inspection & Consultancy Ltd

5 Clos Gwaith Brics, Tondu, Bridgend, CF32 9GA

Email: privacy@sequensr.com

Support: support@sequensr.com