Frequently Asked Questions
Everything you need to know about Sequensr. Can't find what you're looking for? Contact us.
Pricing & Plans
Can I change plans later?
Yes, you can upgrade or downgrade at any time. Changes take effect immediately, and we'll prorate any charges based on your billing cycle.
What's included in the free trial?
The 14-day free trial includes full access to all features of your chosen plan. No credit card required to start. You can explore all functionality and see how Sequensr works for your team.
Do you offer annual billing?
Yes, annual plans come with a 20% discount compared to monthly billing. Contact sales for more information and to set up annual billing.
What payment methods do you accept?
We accept all major credit cards, ACH transfers, and wire transfers for Enterprise customers. All payments are processed securely through our payment partners.
Is there a setup fee?
No, there are no setup fees for any of our plans. You only pay for your chosen subscription plan.
What happens if I exceed my plan limits?
We'll notify you before you reach your limits. You can upgrade your plan at any time, or we can discuss custom limits for Enterprise customers.
Features & Functionality
What is Sequensr AI?
Sequensr AI is our intelligent automation assistant that helps streamline workflows, suggests task assignments, and provides insights across all modules. It learns from your team's patterns to make work more efficient.
How does Sequensr Compliance work?
Sequensr Compliance provides automated compliance monitoring, risk assessment, and regulatory reporting. It helps you track ISO requirements, manage audits, and maintain compliance documentation all in one place.
What document management features are included?
Sequensr Documents offers AI-powered extraction, intelligent categorization, advanced search, and secure storage. Storage limits vary by plan, with Enterprise offering unlimited storage.
Can I customize the platform?
Yes, Enterprise plans include extensive customization options. Professional plans offer some customization, while Starter plans include basic configuration options.
Do you offer API access?
Yes, all plans include API access. Enterprise customers get priority API support and can request custom endpoints for their specific needs.
What integrations are available?
We integrate with Microsoft 365, Google Workspace, Slack, and major CRM systems. Enterprise customers can request custom integrations tailored to their tech stack.
Security & Privacy
How secure is my data?
Security is our top priority. We use enterprise-grade encryption, regular security audits, and comply with industry standards including SOC 2, GDPR, and ISO 27001. Your data is encrypted both in transit and at rest.
Where is my data stored?
Data is stored in secure, compliant data centers. Enterprise customers can choose specific regions for data residency requirements. Contact sales for more details.
Do you offer SSO and SAML?
SSO is available on Professional and Enterprise plans. SAML authentication is available exclusively for Enterprise customers. Both help ensure secure, centralized access management.
What compliance certifications do you have?
We maintain SOC 2 Type II, ISO 27001, and GDPR compliance. We're also working towards additional certifications based on customer needs.
Can I export my data?
Yes, you can export your data at any time in standard formats. Enterprise customers have access to automated data export tools and dedicated support for data migration.
Support & Onboarding
What kind of support do you offer?
Starter plans include email support. Professional plans get priority email support with faster response times. Enterprise customers receive 24/7 dedicated support with a dedicated account manager.
Do you provide onboarding assistance?
Yes, all new customers receive onboarding resources. Professional and Enterprise customers get guided onboarding sessions with our team to help you get started quickly.
Is training available?
We provide comprehensive documentation, video tutorials, and webinars for all users. Enterprise customers receive custom training sessions tailored to their team's needs.
How quickly can I get started?
You can start using Sequensr immediately after signup. Most teams are up and running within a few hours. Enterprise customers receive dedicated onboarding support to accelerate deployment.
Do you offer migration assistance?
Yes, we provide migration tools and documentation. Enterprise customers receive hands-on migration support from our team to help transition from your current systems.
Team & Collaboration
How many team members can I add?
Starter plans support up to 5 team members, Professional plans support up to 25, and Enterprise plans support unlimited team members with advanced role management.
Can I manage user permissions?
Yes, all plans include basic permission management. Professional and Enterprise plans offer advanced role-based access control with granular permissions.
Does Sequensr support multi-team workspaces?
Yes, Professional and Enterprise plans support multiple workspaces and teams, allowing you to organize work across departments or projects.
Is there a mobile app?
Yes, we offer mobile apps for iOS and Android, allowing you to access Sequensr on the go. All core features are available on mobile devices.
Billing & Account
Can I cancel anytime?
Yes, you can cancel your subscription at any time. There are no cancellation fees, and you'll retain access until the end of your current billing period.
What is your refund policy?
We offer a 30-day money-back guarantee for annual plans. Monthly plans can be cancelled at any time with no refund required as you're only charged for the current month.
How do I update my billing information?
You can update your billing information anytime from your account settings. Enterprise customers can work with their account manager for billing updates.
Do you offer discounts for non-profits or education?
Yes, we offer special pricing for qualified non-profit organizations and educational institutions. Contact sales to learn more about our discount programs.
Still have questions?
Our team is here to help. Get in touch and we'll answer any questions you have.